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Dubai Islamic Bank
Based on 2 reviews
1.5
Dubai Islamic Bank
Established in 1975 as the world’s first full-service Islamic bank, we are now the largest in the country (by assets), with a 1.7M customer base, serviced at 90 branches across the UAE. Take a look at our stakeholder information, delivered in an accurate, transparent and timely manner.
About Us
In these times of distrust, our mission to be a universal symbol of trust has never been more important.
Consistently frustrating interactions with your team have resulted in a diminished trust and confidence in your institution. Despite making numerous attempts to resolve account issues, no meaningful action has been taken. This has even led to missed events and financial disruptions.
Given my experience, I cannot recommend your services to others. I’m unsure whether the management is aware of this issue or if they are choosing to disregard it.
Consistently frustrating interactions with your team have resulted in a diminished trust and confidence in your institution. Despite making numerous attempts to resolve account issues, no meaningful action has been taken. This has even led to missed events and financial disruptions.
Given my experience, I cannot recommend your services to others. I’m unsure whether the management is aware of this issue or if they are choosing to disregard it.
Worst DIB branch!!!
My first visit was 2days ago.
First is the security guard that giving ticket doesn’t know his job and cant even ask to what service do we need and his only watching in his phone instead of helping/assisting the people. Hi will just give you a token number for costumer service thats my all the people wait.
Second is the customer service. After waiting 45mins this customer service just told me to call the hotline instead of helping me. She did not event ask what service i needed.
And today. Same issue with this security guard. Just watching on his phone instead of asking people what service is needed and only handling token number for customer service that makes the line so long.
Again same issue with customer service. You will feel this customer service in counter number 3 that she is not willing to help you at all. Again i expirance and she just told me to call the customer hotline.
Luckly! Miss Fatma saw me and ask what help do i need and listen to me. Not event 1 minute she jump and help me in my problem. Thankyou Miss Fatma.
Worst DIB branch!!!
My first visit was 2days ago.
First is the security guard that giving ticket doesn’t know his job and cant even ask to what service do we need and his only watching in his phone instead of helping/assisting the people. Hi will just give you a token number for costumer service thats my all the people wait.
Second is the customer service. After waiting 45mins this customer service just told me to call the hotline instead of helping me. She did not event ask what service i needed.
And today. Same issue with this security guard. Just watching on his phone instead of asking people what service is needed and only handling token number for customer service that makes the line so long.
Again same issue with customer service. You will feel this customer service in counter number 3 that she is not willing to help you at all. Again i expirance and she just told me to call the customer hotline.
Luckly! Miss Fatma saw me and ask what help do i need and listen to me. Not event 1 minute she jump and help me in my problem. Thankyou Miss Fatma.